Refund policy

No Refund Policy

At Lady Luck, each piece of jewelry is carefully handmade to order, ensuring that you receive a unique, high-quality product that’s crafted just for you. Because our pieces are made to order, we are unable to offer refunds once an order has been placed.

However, we want you to be completely happy with your purchase. If there are any issues with your order, such as defects or errors in the customization, please reach out to us within 10 business days of receiving your item. We will do everything we can to address any concerns, including repairs or exchanges, provided the item has not been altered or damaged by the customer.

By placing an order, you acknowledge and accept this policy. Please be sure to review all customization details before confirming your purchase.